Returns

Request a return from the order page. Sealed goods that have not been opened can come back. Open food is not taken back unless the lot is unsafe.

We accept the return before anything goes back to stock. Refunds go back the way you paid.

A door-refuse on unpaid cash on delivery is a cancel, not a refund. Lost or damaged in transit opens a refund if you already paid.

GST credit notes follow captured refunds.